You can ask Scale360x to delete the data Scale360x Engage holds about you at any time. This page explains how, and what happens next.
1. Delete data yourself in the app
- Contacts and messages: delete them from the Contacts and Inbox pages.
- Media: remove files from the Media library.
- WhatsApp connection: disconnect your number from Channels. This stops us accessing your WhatsApp Business account. You can also remove Scale360x Engage under Facebook Settings → Business Integrations.
2. Request deletion of your account
Email support@scale360x.com from the address registered on your account with the subject “Data deletion request”. Include your workspace name and, if relevant, the WhatsApp number to remove. We may ask you to confirm your identity before we act.
3. What we delete and when
- We confirm your request within 7 days and complete deletion within 30 days.
- Deleted: your account, workspace, contacts, conversations, templates, automations, media, AI knowledge and stored WhatsApp access tokens.
- Retained: subscription and billing records we must keep for accounting and legal obligations. Backups are purged on a rolling basis.
4. More information
See our Privacy policy and Terms of service.