What is a WhatsApp AI assistant?

An assistant that replies to customers on WhatsApp using a large language model, grounded in your own business content so its answers are about your products, prices and policies.

Which plans include the AI assistant?

The AI assistant is on Pulse and Orbit, and can be added on Spark as an add-on. Every plan has AI credits for AI steps in chatbots, drafts and templates.

Can it stop and pass the chat to my team?

Yes. You set when it must hand over, and it also hands over whenever it is unsure. Nothing is lost: the agent sees the conversation so far.

Do I need my own OpenAI or Gemini key?

No. AI runs on the platform and is paid with AI credits.

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WhatsApp AI assistant

WhatsApp AI assistant for customer support and sales

Teach an AI assistant from your own documents and let it answer customers on WhatsApp in their language, then hand over to your team when it is unsure.

Customers ask things in their own words, and no menu covers every question. A WhatsApp AI assistant answers from your own knowledge: your documents, pages and answers. It replies in the customer’s language, understands voice notes and photos and hands the chat to a person when it is not sure.

There is no AI key to set up. AI runs on credits that come with your plan, and you can buy more any time. Check its answers in the inbox and improve its knowledge as you go.

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Answers from your own content

Add documents, pages and answers as its knowledge, so it answers about your fees, timings and products, not generic text.

Voice notes and photos

It understands voice notes and can read photos customers send.

Safe hand-over

You decide when it must pass to a person, and the chat arrives with the conversation so far.

No AI keys, simple credits

AI runs on our platform. Each task uses credits; the trial includes 10, Spark 200 a month, Pulse 500 and Orbit 1,000.

How to get started

1Add your documents, pages or answers as the assistant’s knowledge.
2Set how it should sound and when it must hand over to a person.
3Attach it to a number, or to a step in a chatbot.
4Review its answers in the inbox and improve its knowledge.

Frequently asked questions

What is a WhatsApp AI assistant?: An assistant that replies to customers on WhatsApp using a large language model, grounded in your own business content so its answers are about your products, prices and policies.
Which plans include the AI assistant?: The AI assistant is on Pulse and Orbit, and can be added on Spark as an add-on. Every plan has AI credits for AI steps in chatbots, drafts and templates.
Can it stop and pass the chat to my team?: Yes. You set when it must hand over, and it also hands over whenever it is unsure. Nothing is lost: the agent sees the conversation so far.
Do I need my own OpenAI or Gemini key?: No. AI runs on the platform and is paid with AI credits.

WhatsApp chatbot builder Tutorial: set up an AI assistant Plans and AI credits