This policy explains the free trial, how to cancel, and when we refund. It is part of the Terms of service. If anything here is unclear, write to support@scale360x.com before you pay.
1. Free trial
- Every new workspace gets a 7-day free trial. No card is needed and nothing is charged during the trial, so there is nothing to refund for it.
- The trial starts with 10 AI credits so you can try the AI features. Trial credits have no cash value.
- When the trial ends you choose a plan to keep sending messages. If you do not, the workspace stays read-only and you can still export your data. We never start a paid plan for you automatically.
2. Because you can try first, paid periods are not refunded
The trial lets you test the service before paying. So, once a paid plan or add-on period has started, the fee for that period is not refundable, whether you used it or not, except in the cases in section 4.
3. Cancelling
- You can cancel a plan or an add-on at any time from Billing in the app.
- Cancelling stops the next renewal. You keep access until the end of the period you already paid for, and no further charge is made.
- You can export your contacts before or after cancelling, as long as the workspace exists.
4. When we do refund
- Charged twice, or the wrong amount. We refund the extra or incorrect charge in full.
- We could not provide the service. If a fault on our side stops you using the paid service for a significant time and we cannot fix it, we refund the fee for the period affected.
- The law requires it. Nothing in this policy limits any right you have under the law that applies to you.
To ask for a refund, write to support@scale360x.com from the account email, with the invoice number and what went wrong. We reply within 7 working days. Approved refunds go back to the original payment method, and your bank may take a few more days to show them.
5. AI credits
- Credits that come with a plan are used up at the rate shown in the app, and they are not paid for separately.
- Credits you buy do not expire. Credits that have been used are not refundable. We do not refund unused bought credits except in the cases in section 4.
6. WhatsApp message charges are billed by Meta, not by us
- Meta bills you directly. WhatsApp conversation and message charges are set and billed by Meta, to the payment method on your own Meta Business account. Scale360x Engage does not charge you for WhatsApp messages and does not collect those payments.
- Our plan fees pay for the Scale360x Engage software only. They do not include Meta’s messaging charges, and Meta’s charges can change under Meta’s own pricing and terms.
- Because we do not receive Meta’s charges, we cannot refund them. Questions about a Meta invoice, a rate or a refund go to Meta.
- If this changes. We may later offer prepaid message credits through a partner so that you can pay for messages inside Scale360x Engage. If we do, it will have its own pricing and terms, published before it starts and accepted by you before you use it. Until then, section 6 applies.
7. What else we cannot refund
- Fees for a period that has already started, outside the cases in section 4.
- Taxes we have already paid to the authorities. Where a refund is due, the tax on it is refunded too.
8. Changes to this policy
We may change this policy from time to time, for example when we change plans, add features or the law changes. The date at the top shows when it was last updated.
- A change applies to purchases and renewals made after it takes effect.
- If a change affects a plan or add-on you already pay for, we tell you at least 30 days before your next renewal, by email or in the app. You can cancel before it takes effect.
- For a major change we may ask you to accept the updated Terms before you continue.