Travel & transport

Bus ticket booking

Let passengers search, pick a seat and get a ticket without leaving WhatsApp.

The customer starts

“Delhi to Jaipur tomorrow”

What the automation does

1Ask the passenger for the from-city, to-city and travel date, and check each answer is a real date or place
2Call your booking system to fetch the buses running that day
3Show the buses as a choice list, with a “See more options” page when there are many
4Ask for the passenger name and phone, then call your system to hold the seat
5Send the payment link and, once paid, the ticket details
6Hand the chat to an agent if the seat can no longer be held

Your team gets: Bookings come in at any hour, and your team only sees the chats that need a person.

See it working

An example conversation, and the steps behind it. Grey lines are what happens in the background.

Bus ticket booking

Business account · replies instantly

Delhi to Jaipur tomorrow

Where are you travelling from?

Delhi

And where to?

Jaipur

Which date? (DD/MM/YYYY)

12/11/2026

Looks up buses in your booking system

Buses from {{vars.from.reply_text}} to {{vars.to.reply_text}}

☰ Choose a bus

Volvo AC Sleeper22:00 → 05:30 · ₹899

Scania Semi-Sleeper23:15 → 06:40 · ₹749

See more options

Volvo AC Sleeper

Passenger name and phone number?

Rahul Kumar, 98765 43210

Holds the seat in your system

Seat held for 10 minutes. Pay ₹899 to confirm your ticket.

↗ Pay now

Payment received. Your ticket: PNR 4821937, seat 14, boarding 22:00 at Kashmere Gate.

How this is set up

Starts when a customer's message contains “bus”, “ticket”, “book”. You build it in the visual builder, or start from a ready-made one and edit the wording.

1Asks “Where are you travelling from?”
2Asks “And where to?”
3Asks “Which date? (DD/MM/YYYY)” and checks the answer is a valid date
4Calls your system: looks up buses in your booking system
5Sends a list: “Buses from {{vars.from.reply_text}} to {{vars.to.reply_text}}”, filled from your system
6Asks “Passenger name and phone number?”
7Calls your system: holds the seat in your system
8Sends a “Pay now” button
9Replies “Payment received. Your ticket: PNR 4821937, seat 14, boarding 22:00 at Kashmere Gate.”

What you connect

Your system’s API address (we call it and use what it returns)
Your system’s API address for the list of options

Build this free Have us build it

Want this bus ticket booking chatbot built for you?

Tell us what your business does. Our team designs the chatbots, connects your tools, gets your messages approved and trains your team. You only reply to the customers it hands to you.

Get it built for me How it works

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Engage

Travel & transport

Bus ticket booking

Let passengers search, pick a seat and get a ticket without leaving WhatsApp.

The customer starts

“Delhi to Jaipur tomorrow”

What the automation does

1Ask the passenger for the from-city, to-city and travel date, and check each answer is a real date or place
2Call your booking system to fetch the buses running that day
3Show the buses as a choice list, with a “See more options” page when there are many
4Ask for the passenger name and phone, then call your system to hold the seat
5Send the payment link and, once paid, the ticket details
6Hand the chat to an agent if the seat can no longer be held

Your team gets: Bookings come in at any hour, and your team only sees the chats that need a person.

See it working

An example conversation, and the steps behind it. Grey lines are what happens in the background.

Bus ticket booking

Business account · replies instantly

Delhi to Jaipur tomorrow

Where are you travelling from?

Delhi

And where to?

Jaipur

Which date? (DD/MM/YYYY)

12/11/2026

Looks up buses in your booking system

Buses from {{vars.from.reply_text}} to {{vars.to.reply_text}}

☰ Choose a bus

Volvo AC Sleeper22:00 → 05:30 · ₹899

Scania Semi-Sleeper23:15 → 06:40 · ₹749

See more options

Volvo AC Sleeper

Passenger name and phone number?

Rahul Kumar, 98765 43210

Holds the seat in your system

Seat held for 10 minutes. Pay ₹899 to confirm your ticket.

↗ Pay now

Payment received. Your ticket: PNR 4821937, seat 14, boarding 22:00 at Kashmere Gate.

How this is set up

Starts when a customer's message contains “bus”, “ticket”, “book”. You build it in the visual builder, or start from a ready-made one and edit the wording.

1Asks “Where are you travelling from?”
2Asks “And where to?”
3Asks “Which date? (DD/MM/YYYY)” and checks the answer is a valid date
4Calls your system: looks up buses in your booking system
5Sends a list: “Buses from {{vars.from.reply_text}} to {{vars.to.reply_text}}”, filled from your system
6Asks “Passenger name and phone number?”
7Calls your system: holds the seat in your system
8Sends a “Pay now” button
9Replies “Payment received. Your ticket: PNR 4821937, seat 14, boarding 22:00 at Kashmere Gate.”

What you connect

Your system’s API address (we call it and use what it returns)
Your system’s API address for the list of options

Build this free Have us build it

Want this bus ticket booking chatbot built for you?

Tell us what your business does. Our team designs the chatbots, connects your tools, gets your messages approved and trains your team. You only reply to the customers it hands to you.

Get it built for me How it works

More in Travel & transport

Metro & train tickets

Issue tickets, check fares and answer timing questions in the app people already use.

Travel agencies & tours

Capture trip requirements and send the right package to the right traveller.

Cab & ride booking

Take pickup requests, confirm the ride and keep the rider updated.