Engage
Shopping & food
Answer “where is my order?”, recover carts and bring customers back.
The customer starts
“Where is my order?”
Your team gets: Far fewer status tickets, and cart-recovery messages that earn real replies.
An example conversation, and the steps behind it. Grey lines are what happens in the background.
E-commerce orders
Business account · replies instantly
Where is my order?
Sure! What is your order number?
102938
Reads the order from your store API
Order 102938 is out for delivery today. Courier: Delhivery.
Track your parcel live.
↗ Track order
Anything else?
Return or exchange
Talk to us
Talk to us
Starts when a customer's message contains “order”, “where is my order”, “track”. You build it in the visual builder, or start from a ready-made one and edit the wording.
What you connect
Tell us what your business does. Our team designs the chatbots, connects your tools, gets your messages approved and trains your team. You only reply to the customers it hands to you.