What is a WhatsApp Flow?

A WhatsApp Flow is a multi-screen form that opens inside a WhatsApp chat, so a customer can book, register or answer questions without leaving the app.

Do I need to code to build a Flow?

No. You build it visually, from a template or with the AI builder. A developer is only needed if you want options loaded from your own API.

Can I send a Flow to a customer who has not messaged me?

Outside the 24-hour window WhatsApp only allows approved templates. Add a Flow button to a message template and send it as a campaign or from the inbox.

Flows are included on every plan. Meta’s own message charges still apply as for any message, and the AI builder uses AI credits.

Where do the answers go?

Every submission is stored with the flow. You can copy answers into the contact, tag the contact, and start an automation when a flow is submitted.

Engage

WhatsApp Flows

WhatsApp Flows builder

Build WhatsApp Flows without code: booking, lead and feedback forms that open inside the chat. Send them from the inbox, chatbots and campaigns. Included on every plan.

A WhatsApp Flow is a form that opens inside the chat. Instead of asking a customer for their name, a date and a choice in ten separate messages, you send one message with a button. They tap it, fill in a few screens and submit, without leaving WhatsApp.

Scale360x Engage has a visual Flow builder with a live phone preview, ready-made templates and an AI builder. You publish to your own WhatsApp number, send the flow from the shared inbox, a chatbot or a campaign template, and the answers land in the contact and can start an automation.

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No code, with a phone preview

Drag in questions, dropdowns, choices, dates and photo uploads, and see exactly what customers will see. Mistakes WhatsApp would reject are flagged next to the question.

Send it from anywhere

Send a flow from the inbox, from a chatbot step, or as a Flow button on a message template in a campaign.

Answers that do something

Save answers into the contact, add tags and start an automation with the Flow Submitted trigger. Read or download every submission.

Live data from your system

Fill a dropdown with options from your own API, such as free appointment slots. Paste a cURL command and test it before you publish.

Included on every plan

Flows are not a paid add-on. Only building with AI uses AI credits, and the cost is shown on the button.

How to get started

1Open WhatsApp Flows and start from a template, or describe the flow to the AI builder.
2Add your screens and questions and choose what each button does.
3Save to WhatsApp and publish.
4Send it from the inbox, a chatbot or a campaign, and read the answers.

Frequently asked questions

What is a WhatsApp Flow?: A WhatsApp Flow is a multi-screen form that opens inside a WhatsApp chat, so a customer can book, register or answer questions without leaving the app.
Do I need to code to build a Flow?: No. You build it visually, from a template or with the AI builder. A developer is only needed if you want options loaded from your own API.
Can I send a Flow to a customer who has not messaged me?: Outside the 24-hour window WhatsApp only allows approved templates. Add a Flow button to a message template and send it as a campaign or from the inbox.
Does it cost extra?: Flows are included on every plan. Meta’s own message charges still apply as for any message, and the AI builder uses AI credits.
Where do the answers go?: Every submission is stored with the flow. You can copy answers into the contact, tag the contact, and start an automation when a flow is submitted.

WhatsApp chatbot WhatsApp campaigns Tutorial: build a WhatsApp Flow